Vodacom *****ulent account on my name

Hi there, so someone seems to have created a *****ulent vodacom account for me. This started a few months ago when I woke up and I saw a transition of over R2000 going off on my account. Fortunately, there was no money in my account and the transaction did not successfully go off. I thought that was odd and thought it was a mistake on the banks side.

Fast forward a month later (March), they same debit order tried to go off again and this time it was over R5000. And again it didn't go off successfully because I didn't have enough funds. I have since reported this to my bank FNB Private Bank who seems to do nothing about it. However, I see this thing is now on my credit score and I want to remove it.

I'm also trying to get hold of the Vodacom *****ulent line to report it but it is so difficult to navigate their site and retrieve anything out of that site. I do not have any account of any nature with Vodacom and at this point, I want nothing to do with them.

Thanks, Mbeko