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1 reviews | Active since Nov 2023

05 Nov 2023, 06:09

Vodacom *****ulent account and like minds

My bank account has been debited by vodacom with amounts such as R76, R109,R3600,R4800!!! I do not have any contract with vodacom!!! A company that works together with vodacom, like minds have opened and authorized a *****ulent account on my name. After providing vodacom with the requested affidavit they flagged the account as ***** but my account is still been debited with amounts as close to R5000. Vodacom store mall@reds cannot provide any further assistance to stop the *****ulent debit orders or close the account yet they well aware that the account is *****ulent!!! The paperwork I requested from vodacom for this *****ulent account has no paperwork,just a quotation that was issued by vodacom and like minds together. Vodacom your identification process is disgusting and the inconvenience I have been experiencing for the past four months to dispute these debit orders because of your poor lack of business and identification process for clients. Beware of vodacom and like minds, they have employees who could apply for contracts on your behalf just by using your ID number. ****mers!!!! *****s!!!! Unprofessional!!!! !!!CLOSE THE *****ULENT ACCOUNT WHICH IS ON MY NAME THAT I DID NOT AUTHORIZE AND APPROVE!!! CLOSE THE ACCOUNT!!!!

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Replies (1)
Vodacom
Vodacom's reply05 Nov 2023, 10:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team