TM
Tshepang M

1 reviews | Active since Jul 2025

09 Jul 2025, 10:08

Vodacom *****ulent account acquired using my ID number

An account was *****ulently opened with Vodacom using my ID number, I only became aware about this when Vodacom handed over the account to MBD. I advised both Vodacom and MBD that I did not open this Account I was then advised to open a ***** dispute case with Vodacom which I did in April 2025 and received a case number from Vodacom they started and completed the investigation on the 7th of May to this date I have not received feedback with regards to the outcome of the investigation. MBD is harassing me everyday with calls trying to make collecting for debt that I did not acquire , no one at Vodacom is assisting me. This debt is currently listed as in default on my credit record please assist.

0
Replies (4)
Vodacom
Vodacom's reply09 Jul 2025, 12:12
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
TM
Tshepang M's update10 Jul 2025, 09:57
Reviewer Update
Hi I have not received a call, this matter is of utmost importance because Vodacom has linked a *****ulent account to my ID which is affecting my credit score severely
TM
Tshepang M's update16 Jul 2025, 12:56
Reviewer Update
Hi ,

Thank you so much for your prompt response, I will oheck after 14 days to confirm
TM
Tshepang M's update09 Aug 2025, 07:45
Reviewer Update
Hi , I have received my latest credit report from credit score the account still appears on my record as in default may you please send me a document confirming that the account is closed and not in default my email address is ***