TM
Tshepang M
1 reviews | Active since Jul 2025
09 Jul 2025, 10:08
Vodacom *****ulent account acquired using my ID number
An account was *****ulently opened with Vodacom using my ID number, I only became aware about this when Vodacom handed over the account to MBD. I advised both Vodacom and MBD that I did not open this Account I was then advised to open a ***** dispute case with Vodacom which I did in April 2025 and received a case number from Vodacom they started and completed the investigation on the 7th of May to this date I have not received feedback with regards to the outcome of the investigation. MBD is harassing me everyday with calls trying to make collecting for debt that I did not acquire , no one at Vodacom is assisting me. This debt is currently listed as in default on my credit record please assist.
Helpful (0)
Replies (4)0
Replies (4)Vodacom's replyOfficial
09 Jul 2025, 12:12 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jul 2025, 12:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
TM
Tshepang M's updateReviewer Update
10 Jul 2025, 09:57Hi I have not received a call, this matter is of utmost importance because Vodacom has linked a *****ulent account to my ID which is affecting my credit score severely
TM
Tshepang M's update10 Jul 2025, 09:57
Reviewer Update
Hi I have not received a call, this matter is of utmost importance because Vodacom has linked a *****ulent account to my ID which is affecting my credit score severely
TM
Tshepang M's updateReviewer Update
16 Jul 2025, 12:56Hi ,
Thank you so much for your prompt response, I will oheck after 14 days to confirm
Thank you so much for your prompt response, I will oheck after 14 days to confirm
TM
Tshepang M's update16 Jul 2025, 12:56
Reviewer Update
Hi ,
Thank you so much for your prompt response, I will oheck after 14 days to confirm
Thank you so much for your prompt response, I will oheck after 14 days to confirm
TM
Tshepang M's updateReviewer Update
09 Aug 2025, 07:45Hi , I have received my latest credit report from credit score the account still appears on my record as in default may you please send me a document confirming that the account is closed and not in default my email address is ***
TM
Tshepang M's update09 Aug 2025, 07:45
Reviewer Update
Hi , I have received my latest credit report from credit score the account still appears on my record as in default may you please send me a document confirming that the account is closed and not in default my email address is ***
