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Mathekga M
1 reviews | Active since Sept 2023
03 Dec 2023, 07:18
Vodacom *****ulent
Hello Peter please help me, my vodacom account was in arrears I've settled it in September to date vodacom did not remove my name on credit bureau, I tried talking to their consultants they acknowledged the payment still they failed to provide me with settlement letter they keep telling me that they will send in 24 hours till today am still waiting.
Please help me
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Vodacom's replyOfficial
05 Dec 2023, 12:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion. You confirmed that you received the settlement letter. As discussed, our team submitted a request to update your ITC payment profile. This may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion. You confirmed that you received the settlement letter. As discussed, our team submitted a request to update your ITC payment profile. This may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Dec 2023, 12:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion. You confirmed that you received the settlement letter. As discussed, our team submitted a request to update your ITC payment profile. This may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion. You confirmed that you received the settlement letter. As discussed, our team submitted a request to update your ITC payment profile. This may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,