DR
Delia R

1 reviews | Active since Jun 2018

09 Jun 2025, 21:39

Vodacom *****ulent

was contacted by one of your call centers and was offered a better deal on 2 of my contracts. He said I will receive an email confirming the change and I need to confirm it then. I never received an email but did receive sms saying a vetting has been approved which i never approved anything!! Now my contracts have been changed and are more expensive!!! ***

Vodacom is committing ***** as they cannot handle their own staff as this is now my problem to sort! Im going to cancell all my contracts with you.

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Replies (1)
Vodacom
Vodacom's reply10 Jun 2025, 07:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team