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SHARON S
1 reviews | Active since Apr 2021
08 May 2024, 11:44
VODACOM *****ULANT "SALES" APPROACH
Yet again Vodacom falsely "sold" me into a upgrade whereby I was ASSURED by the consultant that my premium would remain unchanged for 24 months. They have now increased my payment, refused to respond to numerous emails from me, refuse to listen to the recording of the point of sale by the consultant and to date just do what they want with no explanation or customer service! Disgusting and I cannot stand to deal with Vodacom after 25 years of taking my money every month! As a business with a customer service dept. How do you IGNORE and REFUSE to acknowledge countless emails, calls from your clients? How do you REFUSE service??
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Replies (4)
Vodacom's replyOfficial
08 May 2024, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 May 2024, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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SHARON S's updateReviewer Update
08 May 2024, 14:22Dear Vodacom,
I am waiting in anticipation for your response as I have been waiting for your response to my numerous emails which are blatantly ignored!
I am waiting in anticipation for your response as I have been waiting for your response to my numerous emails which are blatantly ignored!
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SHARON S's update08 May 2024, 14:22
Reviewer Update
Dear Vodacom,
I am waiting in anticipation for your response as I have been waiting for your response to my numerous emails which are blatantly ignored!
I am waiting in anticipation for your response as I have been waiting for your response to my numerous emails which are blatantly ignored!
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SHARON S's updateReviewer Update
08 May 2024, 14:59I've been contacted by your Vodacom representative who has blatantly refused to assist and told me that I need to accept your refusal to take this further as well as your refusal to investigate it. I have been a customer of Vodacom since 1995 .. what a disgusting act of dismissal from Vodacom after 29years of taking my money! Public be VERY aware when you are contacted by a Vodacom sales person selling a upgrade to you as they lie to get your business and commitment to their false marketing
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SHARON S's update08 May 2024, 14:59
Reviewer Update
I've been contacted by your Vodacom representative who has blatantly refused to assist and told me that I need to accept your refusal to take this further as well as your refusal to investigate it. I have been a customer of Vodacom since 1995 .. what a disgusting act of dismissal from Vodacom after 29years of taking my money! Public be VERY aware when you are contacted by a Vodacom sales person selling a upgrade to you as they lie to get your business and commitment to their false marketing
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SHARON S's updateReviewer Update
08 May 2024, 15:01My Query that you say has been attended to has NOT been so kindly STOP LIENG to the public to portray a sense of false service!
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SHARON S's update08 May 2024, 15:01
Reviewer Update
My Query that you say has been attended to has NOT been so kindly STOP LIENG to the public to portray a sense of false service!