ID
Ingrid D

1 reviews | Active since Jan 2012

03 Dec 2015, 14:37

Vodacom ugrade

on the 6th November I upgraded and consultant advised to goto uChoose Smart L. I run a business this is a top up contract!!!<br> <br> After 2 days on this stupid contract, I run out of air time and out of data. Now I realize I have definitely got the wrong contract, Top up was never what I wanted.<br> I run a business for heavens sake.<br> <br> Now after I spend 6 hours and 8 different consultants I am informed that unfortunately they cannot migrate my contract plan and this can only be done after 3 months!!!! <br> <br> THIS WAS NEVER EXPLAINED TO ME<br> <br> I want to migrate to a Red VIP contract, which will cost 3 times what I pay now...but NO they don't want that business they want me to buy airtime and data on a daily basis!!!<br> <br> How STUPID is that!!!<br> <br> I guess I am forced to look for an alternative provider that at least CARE about their customers!!!!<br> <br> VODACOM CLEARLY DONT CARE ABOUT THEIR CUSTOMER NEEDS!!!!<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply03 Dec 2015, 15:57
Official
Hello idavid,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,