Vodacom uChoose ****

Vodacom asks to report ****s. Well Vodacom, here you go:

I have a uChoose Flexi 350 account which I have been using for as long as I know. I always get ± R350 airtime a month which I then use some of to convert to 30 day data. Never had an issue doing this and never chose the wrong option.

I then had a look at my statements and lone behold Dec 2019 was R800 and Jan 2019 was R650. Needless to say I queried this as a TopUp contract shouldn't exceed what you are paying monthly. However when I called support I was told that I woke up 5:30am on Dec 1st and purchased a Month to Month data bundle which I did not! (Who has anything better to do at 5:30am anyway right)

She then explained to me further that instead of subtracting this from my airtime it rather just added it ontop of my monthly bill. I then told her that this is nonsense as I never authorised this or chose this option and that I will then be changing my service provider. Her reply: "OK"

The worst part - I will never get my money back because Vodacom is always 'right'.