Vodacom u should be ashamed.

Morning All, where to start with my review/complaint. Firstly I would not advise anyone to deal with Vodacom, that said. I had 4 contracts with vodacom, I really thought they are a good company. Until the day I requested to settle 3 of those accounts. I called the contact centre on the 23rd of Feb 2021 requesting settlement letters for all 4 of my contracts. Once they told the amount I said I cannot settle all, but I can settle 3 of it and the main one I would like to keep going. I went into the branch in tokai to make the payments, the staff member informed me that once payment is made I need to fill in these 3 forms so that those numbers I requested to pay up can be settled and made into prepaid. I followed the instructions. All of a sudden I couldn't use my primary number. When I contacted the useless call centre i was informed all numbers where cancelled. Therefore it was done without my instruction as I only requested the 3. Further more I was handed over to there legal department. For owing R11000 on my current contract that only ends in May 2023. Today 24 March 2021 they took the full R11000 from my account without permission. I tried for a whole week to speak to someone and all they did was send me to cancelations, then collections then legal then back to cancelations. It was a circle and no one can do anything. The worst thing is they blocked my number so I can't receive calls, then they inform me someone will call me. Idiots you blocked my number I can't get calls. Vodacom you are disgusting and should leave South Africa. The South African people don't deserve the **** you give us.