Vodacom ****ty Service made me loose my phone

Item: Vodacom
Rating: 1
Author: Dolla S

they promised to get back to me within 24 hrs for my ITC numbers so i claim from my insurance 48 hrs later they still hvnt contacted me now my insurer is telling me i cant claim my phone because it's past 48 hrs i have been trying to call them and texting on twitter no answer what a ****ty service now i lost my phone because of their **** service, very ****ed at the moment , please be careful of this when insuring your phone using vodacom as your Sp

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Replies (1)

Vodacom's replyOfficial

14 Jan 2021, 14:21

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply14 Jan 2021, 14:21

Official