Vodacom ****ty service

When calling to get a question answered abiut a claims report i was told because i was not a vodasure (whitch is vety expensive) client i hat to pay another R200 ontop of my access amount. When phoned headoffice to get answers after being a client for far over 20 years and still have a contract. Primrose refused to assist me in transfering me to the correct divsion i have asked for... great service for keeping clients.... have to say