Vodacom ****ty Service

<p>On 27th October, my fone was blacklisted by a 3rd party.</p> <p>These people managed to contact Vodacom, pretend to be me and blacklist my fone. By doing this, I was unable to get any calls or sms’s on my number.</p> <p>They then continued to empty my bank account and credit card without me getting notification from my internet banking account on the 28th of October.</p> <p>Today is the 22nd of November. I have been to numerous stores, contacted the call centre, spoke to consultants and Team leaders, Simayule Ndlovu, Breyton Matthews, emailed the department that works on the blacklisted account, on ********** they gave a useless reference number : EC-04FZ-17LX6H</p> <p>I have sent this department 6 emails to date and have had only one response thus far from Abigail, on the 15th of November, instructing me to switch my fone off for 6 hours and it will be fixed.</p> <p>And yet, nothing to date.</p> <p>The Manger of the Vodacom store in Promenade Cape town, Natheer, also emailed the proof of purchase and all details and got reference number EC-04F0-Z1L0W.</p> <p> </p> <p>It is utterly pathetic, that strangers could contact the call centre and have my fone blacklisted, but now I cannot get it unblocked.</p> <p>How were these strangers able to do the customer verification?</p> <p>How is it possible that someone can just change the status of my account without me.</p> <p>Did someone even listen to the call that was placed regarding the blacklisting</p> <p>Did you investigate if this consultant is part of the problem.</p> <p>Thus far the answer to all these questions are NO!!!</p> <p>Vodacom has taken no responsibility and not even interested in assisting me.</p> <p> </p> <p>I have a son that has Cerebral Palsy and I need to be able to contact emergency numbers at all times, right now, my fone is only good for being an alarm!!!</p> <p>I am totally ****ed. All my patience is used up.</p> <p> </p> <p>I have now decided that Vodacom is part of the conspiracy and is holding Vodacom liable for the loss of my money.</p> <p>I will be logging this with the Ombudsman to help me fight the case against Vodacom.</p>