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1 reviews | Active since Jul 2009

27 Jun 2019, 11:08

Vodacom ****ty Reception

The past 6 months Vodacom's reception is pathetic in our area at my house. I don't even at this stage get Edge there. Signal strength is on one line only.

First I thought it is due to the phone that was problematic, then I upgraded with Vodacom and thought maybe that would fix the issue. Not at all. then I completed a Sim swop on the number to get a new sim as I thought, maybe the simcard is a problem. Guess what, still not the issue.

Vodacom constantly send me sms messages about how sorry they are that my calls drop or this or that. FIX YOUR DAMN NETWORK. I was with Cell C back in the day, and you are becoming just as pathetic. I cancelled my contracts all with them and gave them back their phones in the past because of the very same issue. They could not support the service they were selling. everywhere you go, the phone doesn't have signal or not good signal.

I will not tolerate this with the Supposed Best Network in South Africa. Get your Services in order in Pretoria alternatively you may pick up your devices and cancel the contracts.

Thank you ***

0
Replies (4)
Vodacom
Vodacom's reply27 Jun 2019, 11:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 Jun 2019, 08:43
Official
Dear Riaan, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly note that your query is currently being addressed by the Network department, who will be contacting you to offer further assistance. Your SR reference number is ***.   Regards Consumer Website Team(SA) 

Best regards,

's update30 Aug 2019, 14:04
Reviewer Update
Good day, to date there was a lady by the name of Chris Oppett who assisted me and tested the line, it was found that Vodacom can't offer the service which I am paying for and that upgrades will only take place in 2020, therefore Chris then approved the cancellation of my accounts on the basis that we must hand back in the phones. I agreed and that has been about 3 weeks ago. I have had contact with the Customer care department, retention department and there was a guy by the name of Pat whois handling my cancellation. to date I have not had any feedback. I had a discussion with a guy in retentions that told me I must take the phones to their respective store I took it out from, I did that but they refuse to take it as no one notified the store thereof. ~Costing to drive over 50km for nothing. I am so fed up with Vodacom, they think they can do what they want and no one can touch them. Please do not ever take a contract up with them. they don't know what is service even if you spell it to them. pathetic.
's update02 Sept 2019, 11:57
Reviewer Update
Still no reply from Vodacom. Not a peep. Maybe i should get in touch with the CEO.