1 reviews | Active since Jul 2017
Vodacom ****ty Experience
<p>Vodacom called me regarding an upgrade on an existing number, i politley reject the upgrade and asked that they cancel my contract as i no longer required it and it was nearing the end.</p> <p>Recently I received a letter in the post saying i owe Vodacom around R 700 in arreas. To my knowledge i told them that i dont need an upgrade and now my account im told is being handed to Hammond Pole attorney "rude person answered", im now getting calls from Hammond Pole Attorney telling me that im owing around R2000. On the that contract with vodacom i wasnt receiving datas anymore and they kept on adding amount on the closed contract. i spoke to Nozi from Vodacom Accounts about my contract being cancelled then she told me that she cant help me since its already on legal people then i was transferred to Fezeka "vodacom legal" but still she wasnt helpful. What **** me off is that the account is being handed over though i dont receive any datas from Vodacom plus my account was due for upgrade around March which i didnt renew with them. </p> <p>This is very frustrating and upsetting because i am being charged for something that was to my knowledge cancelled and now its gonna ruin my name because attornies are getting involved which is suprising.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
