Vodacom twice failed upgrade

After an already failed upgrade in October 2021, yet again Vodacom disappoints. Tried to upgrade my contract and the courier failed to deliver. Yet my account is suddenly billed for R2000 and no one can track my order with the given order number. After contacting Vodacom on Twitter we finally traced that the courier tried to deliver in Klerksdorp and apparently it was a failed delivery. We never received a phone call for them to deliver and aren't sure why they are delivering to Klerksdorp seeing as that is not where we asked them to deliver. After 20 years with Vodacom this is most disappointing and it appears we will have to explore another service provider seeing as upgrading has become so impossible and incompetency has become to common.