Vodacom tv promotion

I am very unsatisfied with the Vodacom Tv deal I just signed for. I received a Tv voucher and submitted it to samsung. The Tv was approved. Skynet the delivered the Tv on the 19th November 2025. Before inspection was conducted the pod was signed for. Upon inspection the tv has been found with a cracked screen. Skynet then took the Tv back. Now Skynet tracking states the tv was delivered I did not received a replacement tv as yet. Skynet just ignore my emails and the Tv is now gone. I cannot see why i must pay for something i did not received No communication at all from Skynet. It feels like nobody cares. Samsung departnent only state it is between skynet and samsung wearhouse I regret the day that i took this deal out.