Vodacom turns a blind eye to *****

<p dir="ltr" style="color: #800080; font-family: sans-serif; font-size: 13.***px;"><span style="font-size: 13.***px;">I am a very dissatisfied Vodacom customer. I had a 24 month contract with Vodacom from November 2013 to November 2015 (account number I***). I recieved an HP envy laptop and 24 months of WiFi data bundles. I paid my account faithfully every month. At the end of this time period I did not recieve any form of contact from Vodacom offering a contact renewal; neither did i request contract renewal from them.To my surprise R3000 was deducted from my bank account by Vodacom at the end of January. I went to make an inquiry on the 2nd of February at the Vodashop in Mossel bay Mall ( shop 36A) and they discovered that someone had gotten a new phone under my name. Since that time have submitted my ID copy and an affidavit three times at the Vodashop yet the ***** department has apaarrrently never received anything.I also emailed these documents to Vodacom customer care but there is no follow up. Its now 5 months later and money is still being debited from my account. The last consultant i spoke to said the debits will continue until the ***** is fully investigated. BUT NO ONE seems to be investigating!! Could it be an inside job? The service or rather the lack of service i have recieved Vodacom is APPALLING.</span></p>