TH
Tammy H
1 reviews | Active since Jul 2011
13 Feb 2015, 13:31
VODACOM TURNING INTO TELKOM
I went in for an upgrade on my cellphone in June 2014 at the Woodmead branch. At the same time i requested for my contract to be changed from the Smart M package to the Smart S package.<br> <br> I received my January bill which was more than DOUBLE what it usually is, so i decided to investigate further. It turns out because I used about 1.5 GB of data over my limit in January I was billed about R650 for it!!! I then noticed my contract fees seemed a bit high - I checked my package details online and saw i was STILL ON THE SMART M PACKAGE!! I paid the \penalty"fee to Vodacom last year July/August in order to change contracts before the contract period was up"
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Replies (1)Vodacom's replyOfficial
13 Feb 2015, 13:37Hello TheTam,
We do thank you for the posting.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply13 Feb 2015, 13:37
Official
Hello TheTam,
We do thank you for the posting.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
