SL
Solette L

1 reviews | Active since Jul 2016

01 Mar 2023, 16:30

Vodacom turning into ESKOM

Quick question. Is Vodacom turning into Eskom. I just received a message that Vodacom users are going to pay from the 1st of April 20236.7% more for subscription plan. There reason is vandalism and theft. That is unfortunately not my problem. Why must I pay more, I receive poor service anyway. When we have loadshedding we do not have cellphone reception. Why do we let companies in South Africa bully us into increases. I did not sign a contract that gives you permission to raise my installment due to infrastructure loses.

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2023, 10:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team