Vodacom turned my birthday surprise into a disaster.

Thank you Vodacom for ruining my birthday. My husband was taking me a new cellphone contract for my birthday and Vodacom could not help us. He used to have 2 contracts with them , they are debiting his account and the contract should have ended or be ending anyday now but they cannot pick it up on their system. Did I mention they are debiting approximately R217 from his account. he called them from November 2016 and no one could help him. he went to game stores where he did take the contract and they cannot help. he spoke to numerous people at Vodacom and they could not help him. Vodacom instead of using all that money for advertising maybe consider using the money to train your staff to help customers and your IT guys to help us. I want to know how you are taking my money monthly if you do not have me on your system. cell numbers : ********** and ********** . Please we are using these numbers as prepaid...