MM
Michelle M

1 reviews | Active since Mar 2022

02 Mar 2022, 18:13

Vodacom trying to rob me with my eyes open

If the rating could go lower I would give it no damn stars... 3 months, 3 months I have to wait in order to cancel my contract. I email I call but nothing, where do you hear ao many calls are just dropped. I have been patient I was even told I would be called back, but instead my account was once again debited and airtime loaded which I did not ask for, which I do not want and will not be liable for it. I want my money back and take back your damn airtime, I have been given the run around for long enough now. I want this to be escalated and want either a team leader, or a manager sorting this out and giving my money back... The only people I have been trying to call is you and with no luck! This will probably be the only way to try and get your attention and help. I have tried everything else.

0
Replies (1)
Vodacom
Vodacom's reply03 Mar 2022, 07:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team