EDHDR
Eva Du Hecquet De Rauville

1 reviews | Active since May 2017

21 Jun 2017, 08:09

Vodacom trying to overcharge me for the 2nd month in a Row

<p>Vodacom advertises that they give you free 10gb if you sign up for a new contract so I took one, now I see Iam owing double what I usually pay monthly for my contracts look at my bill and it says I owe money to them for that 10 gigs like I got a new contract on both my sims however I only received one 10gb of data?? </p> <p> </p> <p>Please any customer of Vodacom keep a super close eye on your bill. This is the second month Vodacom is trying to overcharge me after they sorted last month's and even called me to apologise for the so called glitch in their system and deducted the overcharged amount.</p> <p> </p> <p>Vodacom I expect a call from you very soon.. this Is bluesy ridiculous man.</p>

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Replies (2)
Vodacom
Vodacom's reply21 Jun 2017, 09:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

EDHDR
Eva Du Hecquet De Rauville's update01 Jul 2017, 06:45
Reviewer Update

Cassandra bagus please call me. Iam very confused and need to know what's going on? Thank you so much