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Steven S

1 reviews | Active since Mar 2009

27 Aug 2018, 16:08

Vodacom trying to leech more money out of a closed contract!!

I am so frustrated with Vodacom. I ended my contract in February 2018. By May Vodacom was still deducting money out of my account. When I called them to find out what was going on they said my account was paid up and closed. Now 6 months later I just got a call from their lawyers saying I owe Vodacom over a R1000.00 HOW? WHY?

I have not received ONE letter or phone call from them saying there is any money outstanding and now I must pay interest and other fees.. Vodacom has my e-mail address and contact number. Why not contact me? Their lawyers apparently have my number. Why not them?

Vodacom deducted their money by Debit Order. Why are there money outstanding?

This is not right and I WILL NOT PAY

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Replies (2)
Vodacom
Vodacom's reply27 Aug 2018, 21:02
Official

Good day,

T hank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

SS
Steven S's update19 Feb 2019, 13:13
Reviewer Update
I just received an sms saying that I still owe Vodacom money and they are going to serve me with a summons for an account that according to my records was paid off! I have had NO contact with Vodacom since the message they sent me above and I have received no information regarding the apparent outstanding amount! I am so tired of this company trying to bully me to get even more money out of me! Vodacom was supposed to send me details regarding this issue and I have received nothing in a year's time! I will be taking this further with my lawyer because I do not owe them any money and Vodacom not sending me the documents I requested proves this!