Vodacom trying to help, but then doesn't

So after my previous complaint<br> http://hellopeter.com/vodacom/complaints/vodacom-service-even-worse-than-telkom-***<br> Vodacom responded. The people I dealt with were very friendly and 2 days later, I had my data sim.<br> <br> Unfortunately the sim is not active (after waiting a 4 days) and neither were instructions provided on how to remedy the situation.<br> <br> I then called the call centre.....again, and held on for 30 minutes......again, and gave up.....again.<br> (Listening to 'My African Dreams' repeatedly for 30 minutes should be considered cruel and unusual punishment).<br> <br> So now I have a sim card that isn't connected. I.e. unusable. I just hope Vodacom is not charging me.