iH
ian H
1 reviews | Active since Nov 2016
04 Jul 2022, 06:13
Vodacom trying to get rich while we suffer
I was recently contacted by Vodacom to renew my contract. I have repetitively told them that I do not wish to transact telephonically with this regard. I was assured that all contact prices were lower especially since I was not upgrading my device.
My new statement now reflects R1000 more monthly!!!!
Thank you Vodacom for not respecting my wishes.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Jul 2022, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jul 2022, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
iH
ian H's updateReviewer Update
29 Jul 2022, 21:24I was not contacted with any feedback. I subsequently contacted Vodacom again on 15 July to ensure that the upgrade reversal was processed.
The incorrect amount which is approximately R1009 more has just been debited from my account!! After all the calls and ensuring from my side Vodacom STILL took the inflated amount!! Which I explains will place me in a vicarious financial position.
Vodacom clearly is not concerned about my well being. I will be converting this contract to prepaid ASAP
The incorrect amount which is approximately R1009 more has just been debited from my account!! After all the calls and ensuring from my side Vodacom STILL took the inflated amount!! Which I explains will place me in a vicarious financial position.
Vodacom clearly is not concerned about my well being. I will be converting this contract to prepaid ASAP
iH
ian H's update29 Jul 2022, 21:24
Reviewer Update
I was not contacted with any feedback. I subsequently contacted Vodacom again on 15 July to ensure that the upgrade reversal was processed.
The incorrect amount which is approximately R1009 more has just been debited from my account!! After all the calls and ensuring from my side Vodacom STILL took the inflated amount!! Which I explains will place me in a vicarious financial position.
Vodacom clearly is not concerned about my well being. I will be converting this contract to prepaid ASAP
The incorrect amount which is approximately R1009 more has just been debited from my account!! After all the calls and ensuring from my side Vodacom STILL took the inflated amount!! Which I explains will place me in a vicarious financial position.
Vodacom clearly is not concerned about my well being. I will be converting this contract to prepaid ASAP