kK
kallie K

1 reviews | Active since Apr 2011

14 Jun 2022, 16:03

VODACOM TRYING TO FORCE CONTRACTS ON PEOPLE

We had a 24 mnth contract that ended on 6 April 2022 .Isnd an e mail to customer care in marrch to inform them that i am cancelling as soon as the contract is complete. A customer care representative called me to confirm that the contact is complete in April and said i can continue on a month to month basis wich I refused and Told her i am cancelling.Now vodacom is trying to ****** money from me to pay for 2 months that i did not ask for nor have I signed any contract for a month to month basis. I have been sending e mails back and forth now for 3 weeks to customer care and collections with the proof e mail that i cancelled an a certain ms Aphiwe Matikinca now trying to tell me that i am on month to month and in arears.I did not sign any month to month contract and cancelled via e mail and telephonically.Vodacom has the worst customer care relations and are trying to force people to pay for someting they did not ask or signed for

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Replies (1)
Vodacom
Vodacom's reply15 Jun 2022, 08:19
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team