CS
Christine S

1 reviews | Active since Nov 2014

25 May 2022, 09:32

Vodacom trying to force a 24 Month contract Renewal

I would like to report Simone Pillay vodacom she called me and gave me false information. She said I have to change my contract because of the 175 contract being discontinued. I said that I don't want to upgrade as I have not made a decision yet. Then the manager then came on the line to verify and verified that it is a 24 month contract that I did not agree to. I have been with vodacom for years now and thinking of leaving because of this experience. Please listen to the recording and you will understand this is not acceptable to try con people into a 24 Month contract when I have not made a decision yet. I think the managers name was Ashleigh Govender she was very helpful and said that they will not change anything on my contract. This was a horrible experience and I kept telling Simone that I still want to upgrade but havnt made a decision and she kept insuring me I would still be able to. I should not be locked into a 24 Month contract until I decide what I want to do or choose to stay with vodacom.

0
Replies (2)
Vodacom
Vodacom's reply25 May 2022, 10:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CS
Christine S's update25 May 2022, 14:25
Reviewer Update
Thank tou for your response I was contacted. I appreciate the prompt response.