Vodacom trying to collect from a ********** account they confirmed

Item: Vodacom
Rating: 1
Author: lesley L

I ********** debit was ran on my account which i notified vodacom about immediately,vodacom requested for me to send 3 of my signatures,a copy of my ID and a affidavit from the police which a did.vodacom then confirmed to me on email that they have confirmed ***** and the said account will be closed.now vodacom debt collectors are now harassing me to pay for the said account which they themselves have confirmed to be **********

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Replies (2)

Vodacom's replyOfficial

19 Jun 2020, 09:38

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply19 Jun 2020, 09:38

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

22 Jun 2020, 08:52

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and resolved your query.

We apologize for the inconvenience.

Regards,

Vodacom Consumer Website Team

Vodacom's reply22 Jun 2020, 08:52

Official

Dear Customer,

Thank you for taking our call. We have assisted and resolved your query.

We apologize for the inconvenience.

Regards,

Vodacom Consumer Website Team