Vodacom trying to bill me for data not being provided

<p>On 17 September I purchased a 20GB data bundle which was to be valid for 90 days. On 23 September I was called by one of your call center consultants to offer me a migration to a uChoose Flexi 500 package, which I accepted. I received an SMS this morning informing me that the migration had been successful.</p> <p> </p> <p>Upon logging into the Vodacom app and website this morning, I became aware that despite the fact that I did not use anywhere near the full bundle, I have NO data available BUT have been billed for the full bundle.</p> <p> </p> <p>Vodacom is effectively trying to bill me R1299.00 for a service that it is not providing me with. I asked that the bundel be remved from my September bill ASAP. </p> <p> </p> <p>I tried to resolve this via e-mail and via the call centre (reference no. S3-G6A1F-FZTM9) but was horrified to find out that it would take 3 days to be resolved. </p>