BW
Brian W
1 reviews | Active since Mar 2019
15 Nov 2019, 13:39
Vodacom Trumps FNB Connect
I left Vodacom (for many reasons) and joined FNB Connect - only to be disappointed on the very first instance I required service from their staff. After a whole week of simply trying to get my ****** device blacklisted (which they never actually did) - I called Vodacom to assist (luckily I used my Vodacom Prepaid Sim in the dual sim device that was ******).
What took FNB 5 days to *not* do - took Vodacom 5 minutes. ITC number received and problem sorted.
Thank you Vodacom, perhaps you may have swayed me to change back thanks to this positive experience.
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Vodacom's replyOfficial
15 Nov 2019, 14:19Dear Brian,
We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply15 Nov 2019, 14:19
Official
Dear Brian,
We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team