Vodacom - truly disappointing, appalling and horrifying as fibre service provider

If it was possible I would give them no stars at all.

My experience with Vodacom's fibre service has left a bitter taste in my mouth. I have never been treated so poorly and disrespected so much by a service provider.

From the point of installation I have received appalling service from Vodacom, Once I received my ISP device I called to confirm the next steps and was told that I should wait for installers to come by in a few days. After several follow-ups weeks later I was told I should have installed the line myself since the previous tenant was a Vodacom user. I was given misinformation about the installation processes. Since that incident I have had several instances where Vodacom has deactivated my fibre network. After several calls and countless failed attempts to reboot my ISP device I was told the issue was with the fibre connector, Vumatel, I called Vumatel and they confirmed that their device was working and sent out a team to review the box, the issue was not on their side. It took Vodacom a week to reconnect my network in the month of January. In the last month of February they deactivated my account once again, this time for the entire month. every time I called they would blame Vumatel (Vumatel provided me with screen-shots of their system which clearly indicates that Vodacom had been deactivating my account continuously and unilaterally cancelled my contract). When confronted with this information Vodacom then claimed that I must have requested cancellation at some point, which is not true as I have been working remotely for almost a year and cannot make a living without access to fibre. I have had to seek out open fibre networks outside my home and risk exposure to Covid-19 due to this as I needed fibre to work. I finally requested that they cancel my contract based on non performance and they have ignored my numerous cancellation requests. I cannot activate my contract with anther provider as Vodacom refuses to release my fibre line and officially confirm cancellation with Vumatel.

I have lodged a complaint with ICASA but as a fellow consumer I wish to urge any of you considering which fibre networks to choose from, please dont pick one that will put you through so much trauma. Vodacom's service is appalling.