Vodacom troubles

1. I upgraded my phone through Vodacom online. The same call i was asked if i wanted to upgrade 2 other data lines. I answered yes, as i was under the impression that the agent told me i would be paying less. Okay i slipped up phoning back in the 2 weeks. After i checked my account on the vodacom app i realised that the amount billed is not the same as the ones on the amount agreed. I wanted to cancel the upgrade on the fact that the amount agreed, was not the same as the quoted amount. I have been phoning, and emailing, but the upgrade not reversed. I logged an incident but it was cancelled.

2. I purchased a Norton antivirus subsription using the my vodacom app. All went well till I uprgaded the phone and put the same sim card in the new phone. Norton wants me to subscribe again, but as the amount still goes off my account, I need to get it working on my phone. I have been phoning to a Vodashop and to and from, and still no joy. I also clicked on the link to the Norton website to change my password to login, but do not receive the email to reset my password.

I am sitting in a predicament, please assist.