1 reviews | Active since Jun 2014
Vodacom tries to ***** mw with data costs
In August I received a notification from Vodacom stating that my data usage had been used at a suspicious level and i was exposed to a bill for over R6000.00. This blew me off my chair. After discussing this with vodacom they said they will investigate the situation and get back to me.<br> <br> I was so shocked and concerned as I've never used my data to any kind of extent in all the years I've been with vodacom as I'm always surrounded by wi-fi and only ever use data to check my what's app and facebook when I'm out and about. My data bundle is 300mb per month and is more than sufficient for me.<br> <br> With this concern I went directly to an apple agent (digicape)to check out my iphone. After their diagnostics their report came back and I was told no suspicious activity could be found on my phone.<br> <br> I then suddenly get an email out of the blue from a Moddy K from vodacom email: [Email Removed] offering a discount for the data usage as a sign of good will. Although this is very nice of them to do I still feel that I'm not responsible for the usage.<br> <br> I have since offered to pay my latest bill until the investigation is over which I have done, However they cut me off today. Furious!!!
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Consumer Website Team
