HW
Herman W
1 reviews | Active since Mar 2015
29 Oct 2025, 08:00
Vodacom tricks people to sign up
Good day. I would like to let people know that the Vodacom consultants "*******" my daughter into signing up for fibre to my house. They just do not take NO for an answer and now I am unable to sign up for fibre internet from another service provider. I feel they should be ashamed of how they do business. If it was possible I would have given them minus stars
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Oct 2025, 13:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Oct 2025, 13:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HW
Herman W's updateReviewer Update
30 Oct 2025, 08:12More than 24 hours later and issue not resolved but according to the staff member the cancellation would have been prioritized and would get back to me. Same old story just buying more time.
HW
Herman W's update30 Oct 2025, 08:12
Reviewer Update
More than 24 hours later and issue not resolved but according to the staff member the cancellation would have been prioritized and would get back to me. Same old story just buying more time.
Vodacom's replyOfficial
31 Oct 2025, 12:01Dear Herman Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have advised that the order was deleted and the ONT is released.
Regards Consumer Website Team
Regards Consumer Website Team
Vodacom's reply31 Oct 2025, 12:01
Official
Dear Herman Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have advised that the order was deleted and the ONT is released.
Regards Consumer Website Team
Regards Consumer Website Team
HW
Herman W's updateReviewer Update
31 Oct 2025, 13:33 Please note that the link has not been released. We have requested them to release the line.
(13:03:35)
URL: https://frogfoot.zendesk.com/sc/attachments/v2/01K8WYZSAPMJJK65QNJ6P732VY/image.png
(13:03:35)
URL: https://frogfoot.zendesk.com/sc/attachments/v2/01K8WYZSAPMJJK65QNJ6P732VY/image.png
HW
Herman W's update31 Oct 2025, 13:33
Reviewer Update
Please note that the link has not been released. We have requested them to release the line.
(13:03:35)
URL: https://frogfoot.zendesk.com/sc/attachments/v2/01K8WYZSAPMJJK65QNJ6P732VY/image.png
(13:03:35)
URL: https://frogfoot.zendesk.com/sc/attachments/v2/01K8WYZSAPMJJK65QNJ6P732VY/image.png