LR
Lindsay R

1 reviews | Active since Jan 2011

17 Aug 2016, 10:38

Vodacom tricks customers into buying what they do not need

<p>I was ******* into buying to additiona contracts to save money. I can clearly prove that I didnt understand the conditions. I received two portable wifi modem WHICH I DID NOT NEED and now my bill is 3k higher than usual!! And I must pay 2k to cancel something I never used. Its all sales and commission. I am very very upset with a Rene Polly for fooling me into two contract. There has to be some form of recourse. I have zero use for these devices and fact that I have not used them proves I was falsley informed</p>

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2016, 11:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team