KB
Khalid B
1 reviews | Active since Mar 2019
31 Mar 2019, 16:27
Vodacom tricks
I was on the Vodacom 20 20 data contract ... where you get 20 gigs peak and 20 gigs after 12 at R299 a month .. the contract expired after 24 months and Vodacom then called to asked if we would be taking out another ... we agreed ... this was captured for some reason and I only found out when R1500 was deducted from my account ... as the WiFi was now out of contract ... we then approached the waterfront branch ( where the contract was initially taken out ) and they said they have no record of another contract being taken.
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Vodacom's replyOfficial
31 Mar 2019, 20:23 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Mar 2019, 20:23
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Apr 2019, 09:56 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2019, 09:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have responded via email. Regards Consumer Website Team
Best regards,