Vodacom Tricking Customers

Good Day,

I received a call yesterday 18/04/2018 at 17:22 from a Vodacom consultant, Laura Mlambo regarding my account, she informed me on a price reduction to my contract as the conversation went on i realized she was trying to get me to agree to a new 24 moth contract as i have 3 contracts with Vodacom and they all ended in October. Vodacom refer to it as an Upgrade, what they are really trying to do is to trick their customers into agreeing to enter into a new 24 month contract. i asked to speak to a manager and was put through to a gentleman by the name of Emmanuel Gumede. the manager informed me that the calls are recorded and i asked for a copy as i wanted to make it clear that i did not agree to a new 24 month contract, the manager informed me that he cannot send me a copy of the recording, so i asked him to send me an email stating i did not enter into a new 24 moth contract with Vodacom, he then told me that they cannot send out emails. and advised me to phone the call center on ********** and they would be able to assist me. i then informed him that i would not spend my time calling a call center to undo something they did he apologized and assured me someone from Vodacom customer care will be in touch with me this morning between 08:00 and 09:00 19/04/2018 i did not receive any call from Vodacom trying to rectify this. This is just another way to trick customers into new contracts guaranteeing Vodacom two more years income.