AP
Anton P

1 reviews | Active since Feb 2010

24 Jul 2018, 12:57

Vodacom trickery

On about 21 June I tried to cancel a contract with Vodacom that had already passed its renewal date. MTN was offering a "Made for me" package with an iPhone 7. Vodacom volunteered to match the offer, and also included a further 2gig data thereon. The deal was OK'ed by the commercial department after about 4 days. Stock had to be found but as I was away till 16 July I was not perturbed. On my return no stock had been secured and Vodacom has tried to get me to change to an iPhone 8 at an additional R150/month = R3600. I have wasted numerous hours on the phone to resolve this, and run the risk of missing the deal with MTN as well now. Why on earth volunteer to match a deal if you do not have the ability to do so? Is it "false advertising" or a simply ploy to sell a bigger contract to me?

0
Replies (4)
Vodacom
Vodacom's reply24 Jul 2018, 13:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply25 Jul 2018, 10:25
Official

Dear Anton

Kindly be advised, our record reflects that our Sales team have been in contact with you and provided feedback.

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team

Best regards,

AP
Anton P's update25 Jul 2018, 13:16
Reviewer Update
Dear Vodacom. Your response is perhaps premature. I've had a number of missed calls from potentially a Vodacom team member, but certainly no one has spoken to me as yet.
AP
Anton P's update01 Oct 2018, 09:09
Reviewer Update
Dear Vodacom. And so the games continue. For 2 months the 2 gig data was loaded on the account and reflected on the invoice. This being July and Aug. And then in September it simply just disappeared. Once again my valuable time wasted by having to contact the call centre etc etc and now wait for 4 days to have the query resolved for a service that was promised by Vodacom.