WL
Wicus L
1 reviews | Active since May 2020
02 Sept 2022, 10:27
Vodacom ******* me
I have a cellphone and a data contract with vodacom. Recently i discovered that i was being charged for another data contract that i never knew about. I payed R100's for a contract that i never approved. Now vodacom does not want to refund me for their sneaky trick. I payed R1124 for a +-R890 contract.
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Replies (2)
Vodacom's replyOfficial
02 Sept 2022, 12:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2022, 12:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Sept 2022, 17:34 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to your ref ***, our records shows your query has already been escalated to our Back Office and it has been resolved. The upgrade reversal was done successfully and a credit has been passed for Aug and Sep 2022 for the diff in subs on ***. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Sept 2022, 17:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to your ref ***, our records shows your query has already been escalated to our Back Office and it has been resolved. The upgrade reversal was done successfully and a credit has been passed for Aug and Sep 2022 for the diff in subs on ***. Regards Consumer Website Team
Best regards,