KO
Karin O
1 reviews | Active since Sept 2019
09 Feb 2022, 13:53
Vodacom treats their Customers with utter disrespect and do NOT keep promises!!
I have tried unsuccessfully to resolve an issue which was caused by Vodacom since October 2021. To date (09 Feb 2022) it remains unresolved. I am being sent from this department to that department, and from this store to that store. I have reference numbers, but they do not help AT all!! I have been a Vodacaom customer since 1997!! Yet, I am treated with utter disrespect. When I called yesterday, I was told I was talking to a 'human being' who is not a computer system. Really????
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Feb 2022, 14:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Feb 2022, 14:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KO
Karin O's updateReviewer Update
11 Feb 2022, 14:51Good day,
Thank you for your feedback. However I have not received an updated Statement for Feb 2022. The one I do have, is dated 03 Feb 2022 and does not show any credits. I also received an SMS from Vodacom stating that the 1 x number (which should never have been allocated / created in the first place), was changed to Pre-Paid. That is incorrect. The new number should never have been created by Vodacom. I provided a document including interaction with Vodacom on 09 Feb 2022 which clearly set out what discussions took place and what the outcomes are expected.
I will await the updated Statement from Vodacom for Feb 2022.
Thank you for your feedback. However I have not received an updated Statement for Feb 2022. The one I do have, is dated 03 Feb 2022 and does not show any credits. I also received an SMS from Vodacom stating that the 1 x number (which should never have been allocated / created in the first place), was changed to Pre-Paid. That is incorrect. The new number should never have been created by Vodacom. I provided a document including interaction with Vodacom on 09 Feb 2022 which clearly set out what discussions took place and what the outcomes are expected.
I will await the updated Statement from Vodacom for Feb 2022.
KO
Karin O's update11 Feb 2022, 14:51
Reviewer Update
Good day,
Thank you for your feedback. However I have not received an updated Statement for Feb 2022. The one I do have, is dated 03 Feb 2022 and does not show any credits. I also received an SMS from Vodacom stating that the 1 x number (which should never have been allocated / created in the first place), was changed to Pre-Paid. That is incorrect. The new number should never have been created by Vodacom. I provided a document including interaction with Vodacom on 09 Feb 2022 which clearly set out what discussions took place and what the outcomes are expected.
I will await the updated Statement from Vodacom for Feb 2022.
Thank you for your feedback. However I have not received an updated Statement for Feb 2022. The one I do have, is dated 03 Feb 2022 and does not show any credits. I also received an SMS from Vodacom stating that the 1 x number (which should never have been allocated / created in the first place), was changed to Pre-Paid. That is incorrect. The new number should never have been created by Vodacom. I provided a document including interaction with Vodacom on 09 Feb 2022 which clearly set out what discussions took place and what the outcomes are expected.
I will await the updated Statement from Vodacom for Feb 2022.
KO
Thank you.
Karin O's updateReviewer Update
12 Mar 2022, 16:58Good day,
I received an SMS text message on 26 February 2022, stating I needed to make an urgent payment on my Vodacom for an amount of R359,503.00 to bring my account up-to-date.
I kept thinking I miss-read the text message, but I did not. I stressed about the message fended up calling the number which Vodacom included in the SMS text.
I spoke to a very helpful consultant / agent who talked me through the issue and mentioned that my account was in fact up-to-date.
I received an SMS text message on 26 February 2022, stating I needed to make an urgent payment on my Vodacom for an amount of R359,503.00 to bring my account up-to-date.
I kept thinking I miss-read the text message, but I did not. I stressed about the message fended up calling the number which Vodacom included in the SMS text.
I spoke to a very helpful consultant / agent who talked me through the issue and mentioned that my account was in fact up-to-date.
- The root cause of the erroneous SMS text message is uncertain.
- The amount owed and which needed to be paid by 01 April 2022, is actually less than R500.00
- The Credits will be displayed in my next Statement; and is expected to reflect the correct amount payable, going forward.
- I will await my Statement and check my Payment Due on 07 April 2022.
Thank you.
KO
Karin O's update12 Mar 2022, 16:58
Reviewer Update
Good day,
I received an SMS text message on 26 February 2022, stating I needed to make an urgent payment on my Vodacom for an amount of R359,503.00 to bring my account up-to-date.
I kept thinking I miss-read the text message, but I did not. I stressed about the message fended up calling the number which Vodacom included in the SMS text.
I spoke to a very helpful consultant / agent who talked me through the issue and mentioned that my account was in fact up-to-date.
I received an SMS text message on 26 February 2022, stating I needed to make an urgent payment on my Vodacom for an amount of R359,503.00 to bring my account up-to-date.
I kept thinking I miss-read the text message, but I did not. I stressed about the message fended up calling the number which Vodacom included in the SMS text.
I spoke to a very helpful consultant / agent who talked me through the issue and mentioned that my account was in fact up-to-date.
- The root cause of the erroneous SMS text message is uncertain.
- The amount owed and which needed to be paid by 01 April 2022, is actually less than R500.00
- The Credits will be displayed in my next Statement; and is expected to reflect the correct amount payable, going forward.
- I will await my Statement and check my Payment Due on 07 April 2022.
Thank you.