Vodacom Treats Their Customers Like Trash

I’m done with Vodacom. After my contract term collapsed/ending soon, I tried to cancel and got nothing but runaround. On 1 August 2025, Nkosinothando Nxumalo told me a cancellation ticket was logged but I never received a confirmation of this via email or sms. Yesterday (14 August 2025), I called again and was told by Nish that he “can’t cancel the contract” because only the first consultant can do it and this according to “Vodacom rules" he says. This is unacceptable service and blatant buck-passing. I will never do business with Vodacom again.

I have recording for both calls.