Vodacom treats loyal clients as ********* and is compldtely useless!

My wife discovered in October 2017 that a ********** account was opened in her name in East London (she has never been to East London in her life). When she reported the ***** to Vodacom, it was discovered that Vodacom had already flagged the said account as being **********. My wife reported the matter to Oupa Mokoena at Vodacom's ***** department who assured her that the ********** account will be closed. By that time Vodacom had already deducted R754.68 from my wife's account. Oupa Mokoena gave my wife the assurance that the next scheduled amount of R8779.89 will not be deducted from her bank account. To our dismay, this amount was deducted from her account on 15 November. A thick file of e-mail correspondence between my wife and the ***** department and my wife and the accounts department followed. More amounts were deducted for this ********** ***.00 and R649.00. In total Vodacom deducted R12 131.57 from my wife's bank account knowing that they are not entitled to the money. On Friday 09 March Vodacom blocked all my wife's accounts leaving her destitute with no means of communication in cases of emergency. Despite 12 further phone calls to Vodacom's accounts department and Oupa Mokoena at the ***** department, my wife's accounts remains blocked and was finally informed by a consultant that the unblocking will take 2 weeks to be effected. Mu wife's life is endangered by Vodacom's actions and she now must travel without any means of communication. The service level at Vodacom is non existent and their abily to grasp a problem and resolve it is shockingly low or non existent. For almost 5 months now my wife is being harassed by Vodacom through their threats for non payment of the ********** account. Both my wife and I have vowed that we will move our accounts to another service provider. The client service received from Vodacom IS THE WORST EVER EXPERIENCED!!!!