Vodacom treats customers like *******

This is the most useless and non customer friendly company ever. I upgrade online last week Tuesday, when the order did not go through I phoned in. The lady who assisted me said she will put it through manually as the system did not. I received the phone on Friday, I asked for a Sony Xperia Plus with a contract that you get a Playstation classic with. I did not receive that, I phoned in and was told there is a credit limit and the contract I chose was above the limit. Nobody told me this when the order was done so the consultant just downgraded me without telling me. The manager phoned me back on Monday, she offered me a contract which falls into the credit limit aswell as the phone and Playstation I wanted, the phone I received on Friday would be collected as per the manager 3-5 days. I phoned in today to find out what the hold up is, the consultant that answered put the phone down as soon as I start talking, phone again speak to the senior consultant which is the same lady, as soon as I get upset she puts the phone down. Phone again speak to her again, now I am being told she does not see anything on the system from Monday, she does not see the deal I was offered and that to collect the phone and cancel the order and redo the order will take 7-14 days. So because you made a mistake I have to be without a phone for 3-4weeks so you can fix it? This is the worst service I had ever