Vodacom treatment over factory fault S24

if you want a new phone, look anywhere else but NEVER at vodacom. for weeks i have been going up and down trying to get help on a new S24 but never got helped. i had to drive over 100kms to get help but still was not helped. How do you expect some to pay over R1000 for a phone that is malfunctioning, as a matter of fact the phone is now unable to switch on! VODACOM failed me, as me i will tell you more of the treatment i got at the 2 branches i visited looking for assistance.