Vodacom treating their clients unfairly

A person called me last week telling me she is from Vodacom. She phoned about my data bundle contract that was due for an upgrade. I told her I want it to leave it as it is and continue on a month to month basis. She then told me that it cannot be done like that anymore as it has changed recently. I then told her she then has to continue as I do need the data but I am not happy as I DO NOT WANT TO UPGRADE. S he then told me the premium to be paid each month and also told me that there is a R150 upgrade fee. I told her I am not going to pay the upgrade fee as I DO NOT WANT TO UPGRADE. The next thing I hear is a courier company phoning me with a delivery they have for me. I am not in Pretoria anymore but in KZN. I then phoned Vodacom only to be told that I did an upgrade.

I want this upgrade to be cancelled and my contract to continue on a month to month basis. I am not going to pay the R150 upgrade fee. This is absolutely POOR service from Vodacom. I have a lot of contracts with Vodacom and if this is the way to treat a client I do not want to be part of Vodacom anymore.

PLEASE listen to the call between me and the agent and you will hear what she told me THIS IS UNACCEPTABLE.

I want an urgent answer