PC
PJ C

1 reviews | Active since Oct 2011

05 Jul 2019, 17:00

Vodacom Treating customers like cattle year 2

The bane of my existence- have to deal with profile centric corporates like vodacom. Long story short: i am a contract customer, have sigh up for the price as Advertised, for X amount for 2 years. I will not pay you greedy asshole a cent more than what you are due. Your "normal" rate increases are not my concern AND ive had the exact same conversation last year MULTIPLE TIMES WITH MULTIPLE PEOPLE who do not understand the fundamentals of treating customers fairly.

Now the outcome of last year's fught was that you eventually caved and allocated a rebate to my montly bill to negate your ************ business practices.

So without this taking another 3 farking months to resolve, please follow the precedent you have already set and apply a further rebate to my monthly bill.

Here is my latest support ticket number: ***.

I do not want to deal with some pleb who is just going to resite the t&c to me!

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2019, 10:36
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team 
Vodacom
Vodacom's reply09 Jul 2019, 14:12
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
As per our discussion, I have provided you feedback with regards to your query. 
 
Regards
Vodacom Consumer Website Team