DN
Danie N

1 reviews | Active since Apr 2020

27 Jan 2025, 17:59

Vodacom : Treating Customers Fairly?

END OF THE SEASON, END OF VODACOM. For years now Vodacom brings in a tower for Brilliant reception where I live, and work from home. BUT, this is ONLY from mid December to end of January. Reason, I live in a holiday resort between the mountains between Franschhoek and Paarl. Endless complaints to Vodacom, reference numbers as well as a visit from Vodacom, NO RESOLVE. Since yesterday the struggle continues. And i cannot help to wonder for how many years to come. Do i pay less because I have poor reputation? No. Do I skip payments because I have poor reception? No. Is there perhaps a Service provider who treats his customers fairly because this is NOT FAIR

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Replies (2)
Vodacom
Vodacom's reply28 Jan 2025, 07:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DN
Danie N's update28 Jan 2025, 11:21
Reviewer Update
Hello Vodacom, I will reply on my review again, ONCE my issue has been resolved