vodacom treat every customer right

Am sick and tired the whole re activation department are there to say we have not received your documents please try us after 24 hour,when u call again they will say please give us the fax number which you faxed from or re fax them,i did re fax and its been a2 months till today my line are still not working i have paid them and done everything they asked but no vodacom they will send you email and sms notifying you that they are handing your account over that the threat i get as if i did not pay to top it all when one call the *** they keep on dropping the call on you what kind of customer service is that or didnt they teach them that customers should always be happy ,first call resolution to avoid call backs and unhappy customer,,if this is not resolve in time i will end up cancelling n not even paying them cause vodacom does not need us as customer thats the reason why they dnt bother callibg back even when you request for a call back,,,