RW
Rob W
1 reviews | Active since Jan 2019
03 Apr 2022, 11:00
Vodacom treat customers as idiots with no respect or care
I have been trying to do an online upgrade for 2 months without success. My upgrade was due in July 2021 and despite me getting calls from several different help desk operators no one has resolved my problem. I have been a Vodacom customer for over 25 years (Glory alone knows why) and I am at my wits end in getting the matter resolved. I’m addition it appears the online upgrade I had originally selected Apple iPhone 13 Pro + Apple Watch doesn’t even seem to be available anyone?? Wake up Vodacom
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
04 Apr 2022, 08:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Apr 2022, 08:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RW
Rob W's updateReviewer Update
06 Apr 2022, 17:25I’m very pleased to say that I was contacted by Yvonne and she has managed to resolve the matter regarding my online upgrade. The order has been placed and now I’m just awaiting stock. Many thanks and warm regards
RW
Rob W's update06 Apr 2022, 17:25
Reviewer Update
I’m very pleased to say that I was contacted by Yvonne and she has managed to resolve the matter regarding my online upgrade. The order has been placed and now I’m just awaiting stock. Many thanks and warm regards