FG
Frances G

1 reviews | Active since May 2015

10 Aug 2025, 04:08

Vodacom Traveldata

Vodacom is getting worse by the minute. Trying to talk to a real human while you are traveling abroad, simply forget about it. Their AI so-called help system is so bad that I wonder why they even bother. I only bought travel data twice from them, yet they keep on adding travel data to my account, close to an additional R1000 that I didn't approve, and didn't buy as I got myself a Global eSIM card for only $8, 5G for 30 days. Then they reply to your Hellopeter review via AI AI-generated response. You reply to the email, and NOTHING!!!!!!!!!!!!!! That is how they *******ly add items to your account, and they don't care.

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Replies (1)
Vodacom
Vodacom's reply10 Aug 2025, 08:47
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team